Complaints Procedure

We always strive for a great customer service experience and take every complaint very seriously. If you are not satisfied with any aspect of the credit brokerage service that you have received from FlexyFinance (the Company, we, us, or our), we would like you to tell us your concerns to enable us to address them.

How can I complain?

You can send in your complaint to us by emailing support@flexyfinance.co.uk. Alternatively, if you want to write to us please send your complaint to Techkredit Ltd. 2nd Floor, Malta House, Piccadilly, London W1J, OLE, UK.

What we will need from you

To help us investigate and resolve your complaint please provide us with the following details;

• Your full name, address, date of birth and telephone number
• The full details of your concern. Please provide as much details as possible

Please note that we cannot deal with complaints regarding the service provider or any lender or broker we may refer you. You will need to take up such complaint directly with them.

How long will it take?

Upon receipt of your complaint we will do our best to resolve your complaint by the end of the next working day.

If we cannot do this, we will send you an acknowledgement within 5 working days of receipt and let you know who is dealing with it.

We will keep you informed of the progress of the investigation by writing to you no later than four weeks after receiving your complaint, to let you know the outcome of our investigations. If for some reason we have been unable to reach a resolution at this stage and further investigations are required, we will write to you at this stage informing you of the reasons for the delay.

We are committed to ensuring that you receive a final response letter within eight weeks of the Company receiving your complaint.

If you are still not satisfied

If you are dissatisfied with our final response, or we have not provided a final response within eight weeks of receiving your complaint you have a number of options available to you:

• You can ask us for a formal review by contacting our Complaints Manager; and / or
• You can ask the Financial Ombudsman Service (FOS) to review your complaint. You may contact FOS following the passing of eight weeks after making a complaint. You have a maximum of 6 months from date of receipt of our final response within which to contact FOS.

Please note, even if you have asked for your complaint to be reviewed by the Company, you still have the right to contact the FOS.

Contact Details

To request a formal review of our complaints procedure, please contact the Complaints Manager on:

The Complaints Manager, Techkredit Ltd, United Kingdom.

To submit a complaint to FOS, please contact the Financial Ombudsman Service, Exchange Square, London, E14 9SR. Telephone: 0800 023 4567. Email: complaint.info@financial-ombudsman.org.uk.

Apply Now

Representative APR *

Flexyfinance

Cash Now Form

Secure
Apply Now

Representative APR *

Representative APR *

Amount of credit £500 borrowed for 180 days. Interest: £160.27 Interest rate: 65% per annum (fixed). Representative APR: 91% Total amount payable: £660.27

Period of loan: 3 – 36 months. APR rates from 35.9% to 1294% - your APR will be based on your personal circumstances; we search an extensive panel of Lenders to find you the best APR.

Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk.

Responsible Lending

©Flexyfinance is a registered Trading name of Techkredit Ltd which is an Appointed Representative of QV Holdco Ltd, and is entered on the Financial Services Register under reference number: 729430. QV Holdco Ltd is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number: 672826
Techkredit Ltd is registered in England and Wales Company number: 07929994, registered office; 2nd Floor, Malta House, Piccadilly, London W1J, OLE, UK and Licensed by the Information Commissioners Office (registration number: Z3404270)

We are not a lender and do not provide credit to consumers. If you make an application through this website it will be shown to a selection of our lending partners for their consideration.

Where we cannot place you with an unsecured loan Lender we will allow Guarantor and Secured loan Lenders to assess your application. Think carefully before securing debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.

Techkredit Ltd does not charge borrowers a fee for the use of the brokerage services, but it receives a commission from lenders or other brokers where borrowers enter into a consumer credit agreement with lenders and brokers following an introduction through this website. As a broker we process the information you provide us and pass this onto our trusted third party lenders and brokers to help you apply for a loan. For more information on how we handle your data see our Privacy Policy.

* This will depend on the lender you are placed with.

¹ Subject to application being approved by the lender. Not all lenders are able to provide up to £5000.

² Money sent instantly on approval *Upon acceptance of the loan offer and entry into an agreement with the lender, the lender will transfer the cash within 24 hours. Clearance of the funds is dependent on whether your bank accepts faster payments.

We Don't Charge Fee's'

Secure Website